Privacy Policy
Last Updated: November 1, 2024
Locked in Goodies LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.lockedingoodies.com, and outlines our policies regarding payment processing, exchanges, and credits. Please read this policy carefully to understand our practices regarding your information.
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1. Information We Collect
We collect several types of information to provide and improve our services to you.
# Personal Information
When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:
– Name
– Billing and shipping address
– Payment information (such as credit card details)
– Email address
– Phone number
This is referred to as “Order Information.”
# Device Information
When you visit our website, we may automatically collect information about your device, including:
– IP address
– Browser type
– Device identifiers
– Information about your web interactions on our site
We collect this information using technologies such as cookies, log files, and web beacons. This is referred to as “Device Information.”
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2. How We Use Your Information
We use the information we collect in several ways, including to:
– Process and fulfill your orders, including sending you confirmations, invoices, and updates.
– Communicate with you regarding your order or account.
– Screen for potential risks or fraud.
– Provide customer support and respond to inquiries.
– Improve and optimize our website based on analytics about site navigation and user interactions.
– Send you marketing emails or newsletters (you can opt-out at any time).
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3. Payment Processing
Our payment processing is handled securely through WooCommerce and Woo Payments. We do not store your credit card information on our servers. Payment details are managed in compliance with WooCommerce’s privacy policies and security protocols.
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4. Returns, Exchanges, and Credits
We do not accept returns. We offer exchanges or store credit for items that arrive damaged. If you receive a damaged item, please contact us at info@lockedingoodies.com within 7 days of receipt to arrange for an exchange or credit. You may be asked to provide photographic evidence of the damage.
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5. Sharing Your Information
We may share your information with third parties in certain situations, such as:
– Service Providers: We use third-party service providers to perform certain business functions, such as payment processing, order fulfillment, email delivery, and web hosting.
– Compliance with Laws: We may disclose your information if required by law or in response to a subpoena, court order, or other legal processes.
– Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
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6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. You can disable cookies through your browser settings, but some features of our website may not function properly without cookies.
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7. Your Rights
Depending on your location, you may have the right to:
– Access and obtain a copy of your personal information.
– Request correction of any inaccurate or incomplete information.
– Request deletion of your personal information.
– Object to or request restriction of processing.
– Opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.
If you wish to exercise any of these rights, please contact us at info@lockedingoodies.com.
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8. Data Retention
We retain your Order Information for our records unless and until you request us to delete this information. We retain Device Information and Usage Information for analytics and site optimization purposes for as long as necessary.
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9. Minors
Our website is not intended for individuals under the age of 18. We do not knowingly collect information from children. If we learn we have collected or received personal information from a child under 18, we will delete it.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the “Last Updated” date will be revised accordingly.
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11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Locked in Goodies LLC
111 N. Wabash Ave, Ste. #100-3029
Chicago, IL 60602
Email: info@lockedingoodies.com